Gala Bingo payments guide
New Customers Only | Commercial content | 18+
The Gala Bingo platform makes it extremely easy for first time players to make deposits and withdrawals from the site, however we’ve written this handy guide to help you out. Just follow these easy steps and remember that there is usually a minimum deposit of around £10.
Making your first deposit:
It’s super easy to make a deposit on the Gala Bingo site – just follow these three short steps:
- Click on your balance at the top of the screen
- Choose your payment method
- Type in how much you want to deposit and click ‘deposit’
After your first £10 deposit you, as a new customer, are welcome to a first bonus provided by the site, which you can get using the Gala Bingo promotion code. (New customers only / +18 / T&C apply.)
Making a withdrawal:
The next logical step of course is withdrawing your hard-earned winnings! Here’s how to do it:
- Hit “My Account”, at the top of the screen
- Click “Withdraw” on the menu provided
- Choose your payment method
- Type in how much you want to withdraw
- Fill in the form below this and submit
Ways to pay:
There are a fair few payment options you can use at Gala Bingo, with all the major common ones and a few not so common options including:
- Visa debit/credit card
- Instant banking
Each and every one of these payment options requires only a £5 deposit and no payment fee.
For withdrawals, your classic credit card and bank transfer payment options tend to arrive within 2-5 working days, however all the other methods will arrive to your account almost immediately.
There are also maximum limits on how much money you can deposit or withdraw per day, week and month. To gamble responsibly and stay in control, set your own personal deposit limits.
Frequently Asked Questions
Which currencies can I use?
British pounds and Euros
Can I cancel a withdrawal?
Yes you can, provided it hasn’t yet been processed by the website. All you have to do is click “My Account” and “Withdraw”. You can check your pending payments here and cancel any that can still be cancelled (if there is no cancel option they have already been processed). The money will then be returned to your account so you can keep playing.
My withdrawal has taken too long to come through!
If you think a payment is overdue to your bank account, step one is to check that you entered your card details correctly and which payment method you used, as some take longer than others. If you’re definitely sure that your money hasn’t arrived when it should have done, you should contact customer service who can sort it out internally.
How can I set a deposit limit?
With Gala Bingo you can set up a system that limits how often you deposit money onto the website to play. You can set this limit when you first sign up, or if you already have an account you can got to “My Account” and find the option there. You can lower your deposit limit any time you want, however if you want to increase it, you must wait a full day before you are asked again to confirm your request for an increase. This is a good way to keep a check on what you’re betting and to prevent those with an addiction from causing any self-damage.
Are my payments to Gala Bingo secure?
Gala Bingo uses “Secure Sockets Layer” technology to encrypt data and is also regulated and licensed by the Gambling Commission. The site also contains a firewall that stores your information and data in a password-locked network. So you can be sure that your payments are secure.
What is the customer verification process?
You must be over 18 to gamble, and the site asks you to verify this when you first sign up, as well as asking you to supply an address. They could ask you for physical proof of this, which you can send to them by email or in the post. As ID, the website will ask for EITHER:
- Your birth certificate
- Your passport
- Your driver’s licence or another form of photo ID.
These can of course be scanned and emailed to them in a matter of minutes.
As a proof of address the website will ask you for a recent version of one of the following:
- Bank statement
- Credit card statement
- Mortgage statement
- Utility bill
- P60 or HMRC Awards letter
These can also be scanned and emailed. For security reasons, when asked for a bank or credit statement the operator suggests that you only show the first six and last four numbers of your card.
How do I contact customer service?
Here are the contact details for Gala Bingo. These can be accessed on the website by going to the Help Centre, scrolling down past the Q&A, and clicking the “No” option next to “Did These Answers Help You?”.
This is a slightly inconvenient way of getting hold of the details, and no opening or reaction times are listed on the site which could be improved. For our thoughts on the other features on the Gala Bingo platforms, see our full review here.